Improving Results: where Outreach Trainers can go wrong

The following notes are reminders from our Outreach Trainer Coordinator of practices that will improve your Outreach Trainer performance and experience:

     

  • Order cards through the portal within 30 days –under 30– of end date of training.
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  • Students must sign in DAILY on sign-in sheets. This is NOT part of the 10 hours of instruction.
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  • Outreach trainers must make copies of completed DOL cards and keep w/ course records.
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  • ADVANCED NOTICE: ALWAYS send to advancenotice@keene.edu along with a detailed agenda.
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  • Cards MUST be delivered to individual person that took the class, NOT to the company.
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  • Tell 10/30 hr students to make copies of their wallet cards or take a front/back picture with their smart phone.
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  • Replacement cards are available now for past 5 years. If ordered through the portal, then order replacement through portal. If the lost card is prior to portal – June 2014, send in LOST CARD FORM, available on our website.<
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  • Please locate the Outreach Trainer menu on the left at our website. There is a great deal of Outreach Trainer info there:  OT Portal, Advanced NotificationOutreach Card ReplacementOT AuditsOT News & ResourcesProgram Requirements.
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  • Once you, as an Outreach trainer, have an ID#, you do not ever register again on the portal. When you get your updated trainer card,  click on “add trainer card” but do not register again. Keep the same ID#.
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  • Spelling errors: student names must be entered correctly when put in the portal. Replacements for spelling errors are $25 each.